Patient Family Advisory Council

At Fallbrook Family Health Center, we are committed to partnering with patients, families, and caregivers throughout their healthcare experience. Patient- and family-centered care includes:

  • Respect for patients' values, preferences, and needs
  • Coordination of care
  • Comfort and emotional support
  • Information, communication, and education
  • Involvement of family and friends

What is a Patient and Family Advisory Council?

One of the ways we partner with patients, family members, and caregivers is through Patient and Family Advisory Councils (PFACs). A Patient and Family Advisory Council is a bi-annual meeting with both staff and volunteer members. Our  volunteer patients and families collaborate with employees (clinical, administrative, and support) to provide guidance on how to improve the patient and family experience. At the meetings, councils work on a variety of clinic and patient- and family-centered care initiatives.

If you are interested in being a member of our PFAC, please email Carolynne Noffsinger at cnoffsinger@fallbrookfamily.com

What does a patient, family, or caregiver advisor do?

Patients and their families are often the most knowledgeable members of the care team, and can offer unique perspectives and valuable feedback about the care they receive.


A volunteer patient advisor is someone who helps improve the quality of the healthcare experience for patients and family members. The advisor should enjoy working with others and contributing their ideas, and be respectful of different perspectives.

During a PFAC meeting, a patient and family advisor might do the following:

  • Share their healthcare experience with doctors, staff and other advisors.
  • Participate in discussion groups. Advisors tell us what it is like to be a patient or family member of a patient and how we can improve the care, quality, safety, and service that we provide.
  • Provide input from the patient and family perspective about clinic policies, care practices, and patient education materials.
  • Identify patient and family needs and concerns.