Frequently Asked Questions

What should I expect at my first visit?

On your first visit you will meet your medical provider, recount your medical history and other
information and have a physical exam. Please bring a list of any medications you are taking, including
over-the-counter and herbal preparations. A family member or caregiver is always welcome to come
with you. Remember, however, that your provider may ask very personal questions. It is important that
you answer these questions honestly and fully as the answers may have important implications for your
care. Please arrive 30 minutes before your appointment so that you can register and complete
paperwork.

Will I always see my own provider?

When you have an appointment scheduled with your own provider, that is who you will see. If you
need to schedule an appointment urgently and your provider is not available, we may ask if you would
like to be seen by another medical provider. This often makes it possible for you to be seen sooner.

What if I need urgent care?

We have walk-in clinic hours from 7AM-8AM, Monday-Friday, as well as from 5PM-7PM Monday-
Thursday. We also have a Saturday clinic open for urgent acute issues from 9AM-12PM on Saturdays.
We help treat acute problems such as coughs, flu, sore throats, stomach ache, and other common
medical complaints. When you are sick, please call 402-441-3575. If your regular doctor is not available,
we will schedule you with another medical provider.

If you have a medical emergency, you should go directly to the nearest emergency room or call 911.

How do I get a refill on my prescription?

Please contact your pharmacy and they will send us an electronic referral request.  We like to do it this way to ensure your prescription is tracked properly, and help us with our compliance in giving you’re the best care that you deserve.

When will I get my lab test/X-ray results?

Lab test and x-ray results may take up to 5 business days. If after 5 business days, if you have not
heard back from our office please log onto your Health Portal to verify results or call our office.

I have a billing question. Who do I call?

Please call 402-441-3575, and you will be directly connected to our Business Office. Their hours are
Monday-Friday, 8AM-4:30PM.

Will my insurance cover the services?

Each insurance plan is very different; therefore, we recommend that you contact your insurance plan
to determine if the anticipated services are a benefit of your individual plan. We are only able to provide
quotes for the office visit portion of your visit. If the services are not covered, we can work with you to
develop a payment plan.